Shipping policy
Shipping Policy
Thank you for shopping né. Every order is packed with care and intention.
Processing Time
Orders are processed within 1–3 days after the order is placed, unless otherwise stated on the product page.
During launches, drops, holidays, or high-volume periods, processing times may be slightly longer. We appreciate your patience while we prepare your order.
Please note that processing time is separate from shipping/transit time.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and the shipping option selected.
Estimated delivery times begin after your order has been processed and handed to the carrier.
Puerto Rico & United States
Orders within Puerto Rico and the United States ship with tracking. Estimated delivery times may vary depending on the carrier, location, and launch volume.
International Shipping
né currently offers international shipping to select countries, including Canada, Mexico, and Brazil.
International delivery times may vary depending on the destination country, carrier movement, and customs processing. Estimated international delivery may take 1–4 weeks after fulfillment.
Customs, Duties & Import Taxes
International customers are responsible for any customs duties, import taxes, VAT, handling fees, carrier fees, brokerage fees, or other charges required by their country.
These charges are not included in né’s product prices or shipping rates unless clearly stated at checkout.
né is not responsible for customs delays, denied packages, unpaid customs fees, or additional import charges required by the destination country.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Please allow 24–72 hours for tracking updates to appear after your package has been scanned by the carrier.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If you notice an error in your address, please contact us as soon as possible at ne.fortheplot@gmail.com or [insert customer care email] with your order number.
We cannot guarantee address changes after an order has been processed or shipped.
If a package is returned to né because of an incorrect or incomplete address, the customer may be responsible for additional shipping fees to resend the order.
Lost, Delayed, or Stolen Packages
né is not responsible for shipping delays once a package has been handed to the carrier.
né is not responsible for lost or stolen packages marked as delivered by the carrier. If your package is marked delivered but you cannot locate it, please check with your local carrier, building, mailroom, neighbors, or household members.
If you believe your package is lost in transit, please contact us at ne.fortheplot@gmail.com or [insert customer care email] with your order number so we can review the situation.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.
We will review the issue and offer the best available solution.
Contact
For shipping questions, please contact us at care.nefortheplot@gmail.com or ne.fortheplot@gmail.com .